Japanese Speaking Customer Service Assistant

2005年より運営させて頂いている日本食を中心としたオンラインショップJapan Centre Online Shopでは、この度、日本語が出来るCustomer Service Assistantを募集いたします。

お客様に対して心をこめたサービスにやりがいを持てる人、お客様を喜ばせたい、日本に関するものを英国や他諸国に広めたい、細かい作業や電話やメイルでのやりとりなら任せて！と自信のある方、ご応募お待ちしております。

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Job title: Full time/Permanent
Required education: Bachelor’s degree or higher
Hours: 9:00 – 18:00 (1 hour break), Monday- Friday
Salary: £19k, depending on experience
Benefits: 20% off purchases from online and the store/ Reduced lunches of £2 per meal for days worked/ 28 days annual leave including bank holiday.

【Key Responsibilities】

* Timely completion of daily administration tasks such as order management, payment and labels, and handling enquiries.

* Following up on leads with wholesale customers to assist with sales.

* Managing and editing wholesale orders and liaising with purchasing and warehouse departments to ensure correct stock levels available are communicated to customers.

* Reply promptly, accurately and politely to enquiries by email or phone as necessary in English as well as Japanese.

* Taking responsibility for resolving customer complaints as quickly as possible using the escalation process where necessary, aiming to turn a negative into a positive.

* Handling email enquiries from customers in a timely manner.

* Helping with the dispatching orders with the couriers if needed.

* Being aware of overdue/urgent orders and reacting appropriately when orders may not meet the correct time frame and informing customers of delays.

* Help with labelling and picking of orders due to busy periods as necessary.

【Required Skills/Experience】

* Computer literate.

* A keen interest/knowledge of Japanese cuisine and other Japanese products.

* Able to manage time efficiently and delivery a variety of projects to a tight deadline as necessary.

* Team player with the ability to develop good working relationships.

* Attention to detail.

* Ability to work independently and with a variety of people at all levels.

* Knowledge of Microsoft Office applications.

* Experience in customer service in a similar retail environment.

* Candidates must be able to prove their eligibility to work in the UK.

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まずは、visaの種類、有効期限を明記の上、CVをメールにてお送りください。

書類選考を通過した方にのみ、面接の連絡をさせていただきます。
ご応募お待ちしております。

Mimi Tokumine/ Japanese Customer Service Manager
m.tokumine@japancentre.com