Customer Service Consultant

私が会社のほうから提案をもらった仕事ですが、自分ではできないので拒絶したところ、だれか日本語をネイティブスピーカーほどに喋れる人を紹介してほしいと頼まれて、ここに載せることにしました。仕事場はロンドン内ではないので、これからイギリスに来ようとする方のほうに向いていると思います。大体の仕事の説明は以下の通りです。

You will take responsibility for looking after our members across the globe. This position demands a high level or responsibility and you will work with a good degree of autonomy in a challenging yet highly rewarding environment. You will provide operational and logistical support to our Clinical Case Managers, working in partnership to coordinate the delivery of medical evacuation and healthcare services. You will rapidly investigate, review and adjudicate claims, taking a proactive, highly professional and customer centered approach.

Fundamental Components & Physical Requirements:
Working within the Member Assistance 24x7x365 contact center, investigate, consider and pre-authorise healthcare claims globally.
Professionally manage inbound and outbound telephone, fax and email correspondence with customers, brokers, suppliers and all other interested parties ensuring that appropriate and timely communication is maintained at all times.
Complete eligibility verification, escalate medical information to Clinical Case Managers, determine coverage, identify discrepancies, and apply all cost containment measures including identification of opportunities for subrogation and recovery.
Triage and prioritise caseload considering urgency, geographical location, service required, customer expectations.
Take ownership for progression of own caseload, maintain communication, remove barriers, avoid delays.
Coordinate outpatient care, inpatient hospital admissions and emergency evacuations.
Identify, control and escalate high cost claims.
Investigate claims for possible abuse and fraud.
May facilitate training and coaching when considered topic subject matter expert.
Escalate unresolved claims, complaints and high costs claims to Service Delivery Leader for guidance.
Continually work to improve best practices, procedures and standards.
Ensure compliance with requirements of regional compliance authority/industry regulator.
Adheres to international privacy policies, practices and procedures.
Strives to deliver consistently excellent customer service internally and externally.

ワーキングタイム：午後の７時３０分－翌日の朝７時３０分まで
給料：20K - 22K + £3,950 shift allowance per year + £5,000 language allowance
ホリデー：２５日
仕事は四日はナイトで四日はナイトオフだそうです。詳細は担当者にJob Descriptionを申し込んでください。
もし、わからないものや聞きたいところがあれば、担当者に直接メールしてください。

担当者アドレス：GroomM@aetna.com（名前：Michaela)

*少し内容を追加させていただきます。先ほど、先方から連絡があり、語学力に対して仕事全判にかけて英語と日本語を共に使うことになりそうだとの話を聞きました。なお、英語と日本語でのメールのやり取りもあるらしいです。
ありがとうございます。