Visitor Experience Assistant

HOURS
Shift work Sunday to Saturday (committing to weekends weekly) Full Time / Part Time position.

MISSION
Increase the awareness of all aspects of Japan and Japanese cultures and foster partnerships between the peoples of Japan and the UK and create future sustainability.

PURPOSE OF THE ROLE
The Visitor Experience Assistant is an important part of the visitor-facing team having responsibility to ensure, through providing exceptional standards of visitor experience, that all Japan House London guests are welcomed warmly, encouraged to learn about and engage with the exhibitions and programmes, have a safe and enjoyable visit and collect visitor survey data. They will offer visitors a variety of personal attention and services, information and products to enhance their visit in an animated, courteous and informed manner. They will also support the security presence in all public spaces and ensure that the Health and Safety Policy is adhered to. This will include managing visitor flow, being alert to potential hazards, and responding to a variety of needs, especially by being aware of opportunities to enhance the Japan House London experience for young families, school groups and those with disabilities.

KEY DUTIES
The physical environment of Japan House London is attractive and of high quality, with services, products, attractive retail and catering facilities designed and delivered around the specific needs of visitors. The Visitor Experience Assistant team has been developed to support the visitor experience and to ensure that visitor access requirements are met, and their satisfaction levels are high, in line with the Japanese concept of Omotenashi.

QUALIFICATIONS
 Educated to degree level or equivalent qualification in Japan Studies, History, Art, Design or another related field preferred
 Additional training and / or supplementary courses completed in Education, Museums Studies, Customer Services or relevant associated areas advantageous

CAPABILITIES
• High business standard English language skills are essential
• Other language skills, including Japanese, are highly advantageous
• Exceptional standard of customer service through well-established and effective communication skills
• Places the customer at the heart of what they do, engages and listens and responds to deliver exemplary service, creating an outstanding experience
• Support the culture of service excellence, both internally and externally
• Ability to multi-task and prioritize work, whilst paying attention to detail
• Excellent time management skills
• A creative mind with an ability to suggest improvements

**HOW TO APPLY**
Please access the link below:
https://japanhouselimited.peoplehr.net/Pages/JobBoard/Opening.aspx?v=a48b16ad-0291-490a-9b04-f14f51966304

宜しくお願い致します。