Customer Service Admin Assistant

Salary: £10.00 per hour

Contract: 5 days a week, 40 hours weekly (candidate needs to be fully flexible)

Assisting with day to day operations of the Online Marketplace
Help with picking and double checking of online orders
Deal with any customer queries (email or telephone) in a timely manner
Conduct daily administration tasks such as inventory updates, product updates, order processing, substitute process, refund process.
Follow the dispatch route daily to assist drivers / customers
Dispatching orders with the delivery drivers/couriers as needed
Any other reasonable duties requested by line managers
Customer Service

Highly computer literate.
Excellent customer service with a polite and friendly manner.
Flexible, punctual and a positive attitude to the job.
Essentials:

Good use of Google Docs, Sheets, Excel and Word
Good communication skills; both verbal and written
Be able to develop good working relationships with colleagues & customers
Previous experience in a similar field (1 year minimum)
Preferred:

Have knowledge or interest in Japanese culture and products