Japanese speaking Customer Service Representative

Job description

We have an exciting opportunity for an experienced Customer Service Agents, with a background in dealing with a wide range of customer enquiries, to join our busy and growing team, encompassing online sales and marketing, customer-oriented with the ability to convince and develop sales over the phone and also utilising communication software products.

We are looking for candidates with:
-MUST BE FLUENT verbal and written communication skills in the Japanese Language.
-Proven experience in delivering customer excellence.
-Good knowledge and use of everyday internet use.
-Competence with MS Word and MS Excel as well as general use of MS Windows.
-Analytical thinker who is comfortable with communication, sensitive with time management and high motivation.
-Able to build and maintain strong, long-lasting customer relations.

Key Responsibilities:
-Flexibility to work evening and weekend shifts on a regular basis.
-Provide assistance to clients by email, live chat and phone.
-Teamwork skills
-Transferring accurate information to customers with quality service and customer satisfaction.
-Dedicated to resolving customers issues or problems.
-Confident and ambitious on sales.

Job Types: Full-time, Contract, Permanent