Snow Peak - Store Associate (full & part time)

◆The Snow Peak Person
The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication – and they’re serious about play. If this sounds like you, read the job description below and if you see the perfect fit, send your CV and cover letter to Ollie.Puttick@snowpeak.co.uk

◆About the role:
As a Retail associate, you’ll become a brand ambassador to help lead the success of our flagship
store on Regent Street, London. Reporting to the store manager, assistant store manager and
supervisors, your key responsibilities include; assisting with day to day running of the store,
operations assistance and providing exceptional customer experiences with the goal of building a
community of people who want to camp with us!

◆Service & Community:
*Ensure all service and sales expectations set by the store manager are met consistently with no
missed opportunities.
*Be proficient in providing a range of hot drinks and other refreshments from the café for
customers.
*Follow-up with customers following their purchases or adventures.
*Ensure all customers are invited to receive our community newsletter.
*Build relationships with customers through sharing stories, photos, advice and personal
experiences.
*Build on our catalogue of recommended campsites.
*Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy.

◆Operations:
*Ensures deliveries are checked off, priced, activated, and put away in a timely manner.
*Ensures sales floor is appropriately stocked, replenished and priced.
*Maintains store visual merchandising standards.
*Responsible for cleanliness of both customer facing and back of house areas.
*Ensures daily reporting is accurate and completed.

◆Specialised skills / knowledge / experience:
*Previous outdoor retail experience.
*Extraordinary customer service.
*Passionate about camping and the outdoors.
*Keen to host and camp with internal and external partners & community members.
*Familiar and comfortable with camping & outdoor activities in all seasons and weather conditions.
*Strong verbal and written communications skills.
*Possess strong organizational and time management skills.
*Basic knowledge of operating personal computers, POS systems, and various software packages
including MS office.