MIKI HOUSE Full-Time Sales Associate at HARRODS

!!! FLUENT BUSINESS ENGLISH REQUIRED !!!
(B2-C1 level)

We are currently seeking a Full-Time Sales Associate who will actively contribute to sales, in-store operations and building valuable relationships with new customers as part of our team at Flagship Store at Harrods. As a Sales Associate, your primary focus is to build and maintain relationships with your clients. You are the most critical link in ensuring that our customers' experience in our store is nothing other than OUTSTANDING. You will become a part of a dynamic selling environment where your customer support and selling experience will make you an important part of our team. Your responsibilities will include but are not limited to demonstrating OUTSTANDING customer service, building and maintaining a loyal client base, providing clients with product knowledge, calling clients for events and the arrival of new merchandise as well as working as a part of the team to meet individual and store objectives.

How you will contribute:

As a Sales Associate of Miki House your role will entail actively contributing to the store sales by providing a remarkable and memorable service to all clients. You will also support the management team through representing the Company, upholding brand and image at all times. We therefore ask you to focus on the following points:

 Meeting or exceeding sales and new account goals;
 A deep understanding of our many products and their technical features in order to demonstrate knowledge of store products and services to our clients and use this knowledge to build sales;
 An ongoing commitment to ensuring that our clients are aware, informed and satisfied in order to reach clienteling KPIs;
 An OUTSTANDING customer service where the customer is the protagonist: it is essential to listen to her/his particular needs and identify the best product for her/him;
 Keeping up to date with customer requirements and operating procedures, making sure that all procedures and policies are understood and carried out according to those standards;
 Being aware of daily sales targets and performance against them in order to perfect appropriate sales techniques to ensure they are met;
 Contributing and supporting with the back of house operations and processes, e.g. stock control and inventories;
 Ensure merchandise presentation, sales and event set-up, pricing and signing standards through direction of Executive team;
 Floor coverage flexibility & dependability with schedules including some nights and weekends;
 Carrying out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Associate role. Detail will be discussed separately at the time of the interview.