FLAT LETTING GUEST SERVICES ASSISTANT – LONDON

JOB DESCRIPTION: GUEST SERVICES ASSISTANT – LONDON

Job Purpose: As a member of the Guest Services team, you will be expected to provide a warm, friendly and memorable welcome to our guests and to ensure that their needs and expectations are met throughout their stay with us. You will provide support in all guest service related functions and will be expected to keep up to date with information about services to advise guests accordingly.

Reports to: Guest Services Manager
Department: Guest Services
Key Duties & Responsibilities
(monthly salary from 1800-2000 more)

§ Ensure that all guests receive a warm welcome friendly and memorable welcome
§ Work closely with bookings & reservations, housekeeping, concierge to ensure that all guests’ needs and expectations are met throughout their stay
§ Ensure that all guest enquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. Where appropriate ensure that comments and complaints are reported to management Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc)
§ Any other duties as directed by the Hospitality & Guest Services Manager or other member of the management team

Requirements for the role:
§ Ideally previous experience within the hotel, leisure or hospitality industry (preferably within a luxury four or five star property would be a distinct advantage) New professionals will be also considered if they show suitable aptitudes.
§ Good telephone manner and IT Skills
§ High standard of personal presentation
§ Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
§ Ability to take initiative and a practical approach to problem solving
§ Passion for delivering exceptional guest service
§ Courteous and pleasant attitude towards guests and colleagues
§ Ability to work as part of a team
§ Good attention to detail
§ Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
§ Positive and flexible approach to work (weekend and evening might will be required) Proof of eligibility to work in the United Kingdom

Thank you very much for your help

Best regards

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Beatriz Collado
Co-Founder
accounting@thehostclub.com