【急募】ITコーディネータ★MAC/Windows★

臨時でITに長けている方を募集いたします！！

【PRIMARY FUNCTION】

We are currently seeking a Help Desk Support Analyst to join our team in London who is a Japanese and English speaker to serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.

【KEY ACCOUNTABILITIES / RESPONSIBILITIES】

•Effectively communicate with requesters in a clear, positive, and professional and patient manner.
•Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources;
•Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools;
•Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines);
•Escalate unresolved issues to Team Leads.
•Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.

【ENVIRONMENT】

•iMacs, Macbooks, iPads, iPhones, Android
•MacOS
•Microsoft O365
•Office peripherals
•Network/phone support

【KEY COMPETENCIES】

•Fluency in English and Japanese (reading/writing/speaking)
•Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions
•Excellent time-management, organizational and communication skills
•Accuracy and the ability to handle a high-volume of work efficiently are essential to this position
•Strong customer service focus, with the ability to work professionally in a call-center environment (remaining calm and professional with difficult and/or technically-inexperienced requesters)
•Professional, accountable, and resourceful “team player” mind-set

【Salary】

2万円～