Japan House London /Retail Experience Assistant 募集

ジャパンハウスロンドンでは、リテールエクスペリエンスアシスタントを募集しています。販売職経験と英語/日本語力があり、日本文化と日本のものづくりに興味がある方はぜひご応募ください。
ポジションの詳細と募集要項は以下をご覧ください。
◆POSITION OVERVIEW
Job Title 　　 Retail Experience Assistant
Reports to Shop Manager
Hours: Shift work Sunday to Saturday (committing to weekends weekly)

◆MISSION
Increase the awareness of all aspects of Japan and Japanese cultures and foster partnerships between the peoples of Japan and the UK and create future sustainability

◆KEY DUTIES
The Retail Experience Assistant is an important part of the visitor-facing team. Through providing exceptional standards of customer service, you will ensure that all Japan House London guests in The Shop are welcomed warmly, encouraged to learn about and engage with the products and programming content, and have a safe and enjoyable visit in line with the Japanese concept of Omotenashi.

◆Japan House Retail Experience
＊When on the shop floor, act as a Japan House brand ambassador, and practice omotenashi behaviours.
＊Welcoming all visitors to the Japan House London experience.
＊Engaging with visitors, enabling them to explore and enjoy the retail shop, by interpreting themes clearly and accurately.
＊Staying up to date and knowledgeable about installations and any seasonal or exhibition-related items in The Shop
＊Maintaining an understanding of Shop and Stand sales objectives and key metrics

◆Professional Qualifications, Knowledge & Experience
Qualifications
＊Educated to A level or equivalent qualification in Japan Studies, History, Art, Design or another related field preferred

◆Experience
＊2+ years of experience of working in retail as a sales associate
＊Experience in cash handling, visual merchandising and inventory management are essential
＊Experience of working in high-end retailer would be an advantage
＊Experience of team management would be an advantage
＊Answering enquiries / complaints and dealing with challenging customers
＊Exposure to relevant sector preferred (Museum, Gallery, Arts, NFP, Visitor Attraction, Heritage Destination or Tourism Development)

◆Application
＊Closing Date: Monday 6th February
https://www.japanhouselondon.uk/jobs/retail-experience-assistant-2023/