Inside Sales Agent

Job Purpose
We are seeking Inside Sales agents to provide exceptional customer service and sales support primarily through phone and email interactions.
This role involves managing reservations, ticketing, group bookings, and responding to inquiries while upholding our brand's high standards. Additionally, the role requires coordinating with various departments and maintaining relationships with corporate clients and travel agencies.

Duties and Responsibilities
- Respond promptly to customer inquiries via phone and email, ensuring
excellent service delivery
- Handle reservations, ticketing, group bookings, and complaints efficiently
- Handle all types of irregularities related to reservations
- Process BSP-related tasks (refunds, ADM).
- Update waivers, favors, and additional services through Sales Force
- Assist in administrative tasks for GMs and corporate/agent contracts
- Support sales and marketing activities, including B2B website updates and
event participation
- Manage relationships with non-contracted corporate clients, SMEs, TMCs,
and agents
- Prioritize workload effectively, demonstrating organizational skills
- Foster open communication and collaboration within the team
- Uphold high standards of customer service and attention to detail

Knowledge, Qualifications & Skills
- Experience in the airline/travel industry would be advantageous
- Skill and knowledge of reservations, fares, and ticketing processes essential
- Skill and knowledge of reservation systems essential
- Strong teamwork, time management, and problem-solving skills
- High flexibility and ability to work under stressful situations and deal with multiple tasks.
- Customer-oriented with a proactive approach to sales and service
- Ability working with MS Office
- Achievement of specific financial and non-financial targets, such as growth in sales revenue linked to European sales and marketing activities.
- Holding working permit in the UK
- Language skills - Fluency in English
- Staff may be required to take international business trips (e.g. Japan)

How to apply
Please send your CV to ukrecruitment@ana.co.jp