【日本語対応】カスタマーサポート募集(YMS可)

現在Ventures Labでは日本語カスタマーサポートとして働いていただける方を募集しております。
ビザ有効期限が1年以上必要となります。
有効期限を履歴書に記載いただくようお願いいたします。

ご興味のある方は英語の履歴書を、メールでお送りください。
お問い合わせに関しましても、全て英語で記載いただきますようお願いいたします。

下記詳細となります。

At Ventures Lab, we are a market-leading sports betting and gaming group operating in the online sector. With over 400 employees internationally and a strong presence in the iGaming and Fintech sectors, we provide a rich portfolio of products and services including iGaming verticals, electronic payments, and managed services for customer operations.

On top of the technology, we also cover managed services for various markets, Business Intelligence, Bonus systems, and 24x7 multilingual customer support. Currently, we are looking for you to join as a Japanese Speaking Customer Support Advisor

Job Brief

We are looking for you to join a fast-growing Japanese team based in London. As a Customer Support Advisor - Japanese Speaking, you will not only be the first point of contact but also a bridge between the customers and our internal team.

Your main task will be dealing with queries and questions from customers. Subjects will include areas such as finance, security amongst others and you will be required to work intimately with other departments. You will play a key role in meeting expectations and increasing customer satisfaction.

You will receive full training in everything and be part of a creative team that has a foot in every aspect of running a digital organisation.

The customer service role is a perfect place to begin in a highly career-driven industry as you will learn many different aspects of the business, giving you a good opportunity to find your path.

Responsibilities

Handle queries from customers via e-mail and live chat
Manage the queries until completion through task management processes and communication with senior staff and other departments.
Teamwork skills - Transferring accurate information to customers with quality service and customer satisfaction.
Identifying innovative practices and sharing ideas to improve the product and processes.
Communicate between technical teams, third-party service providers, payment- and security teams, and more to ensure all queries are handled properly.
Confident and ambitious on KPIs

Requirements

Enthusiasm for and experience with improving customer satisfaction
Must have fluent verbal and written communication skills in Japanese (ability to communicate in English)
Proven experience in delivering customer excellence.
Analytical thinker who is comfortable with communication, highly motivated and sensitive to time management.
Able to build and maintain strong, long-lasting customer relations.

Our Offer

Competitive salary synonymous with skills and experience
Performance and bonus structure dependent on achievement of set targets and personal performance
Discount with a Health institution
The opportunity to make a real impact at a time of rapid growth