IT Analyst
Sole onsite IT service desk analyst/engineer required to join a Japanese pharmaceutical wholesaler based in Slough. You will act as the main point of contact for all IT and related queries escalating to 3rd party support company where required. Negotiating the renewal of contracts with vendors.
Main Responsibilities:
• Act as the single point of contact for phone calls, e-mails, and desk-side support queries.
• Assisting users with account issues (Windows, GMail, ERP, Skype)
• Preparing meeting room for conferencing or presentations
• CCTV & Access Control system maintenance escalating to 3rd party support where required
• Monitoring of IT systems for UK and offshore offices
• Maintaining documentation and logs of system and equipment issuance
• Maintaining company website(s) and creating new sites/pages when required
• IMAC tasks for PC and telephone equipment
• Liaising with third-party vendors for renewal contracts and researching new installs
• Take leadership on technical aspect of company project to meet Falsified Medicines Directive (FMD)
• VIP support
• Other ad hoc projects and required by management
• Monitoring of e-mail communications and forwarding to appropriate person/department
• Act as the conduit between internal staff and ERP developer to iron out issues
Skills Required:
• Excellent verbal and written communications skills
• Good analytical skills
• Strong knowledge of Microsoft Windows 7+ including rebuilding OS from images
• Solid grasp of Microsoft Office Suite of Applications (Outlook, Word, Excel, PowerPoint)
• Good understanding of computer hardware with experience of troubleshooting and upgrading
components.
• Good understanding of computer networks and experience of working with switches/routers/WAPs and
patching network cables
• Some knowledge of Active Directory
• Experience of network printer setup including adding and removing user profiles
• Some basic knowledge of IP phones (NEC & Avaya)
• Knowledge of website development (HTML/CSS/JavaScript, Magento)
• Knowledge of Adobe Creative Cloud also an advantage but not essential
• Knowledge of SQL is an advantage but not essential
• Knowledge of the upcoming Falsified Medicines Directive (FMD) is an advantage
当該求人に興味がおありの方はCV（英文履歴書）を上記の担当者宛にEメールにてお送り下さい。
