急募！カスタマーサービス・マーケティング

インターナショナルな空間で、電話・メール・オンラインチャットで商品やサービスに対するお客様対応をしていただきます。日本語と英語を難なく使え、明るくやる気のある方を募集します。

Japanese Speaking Customer Service Representative
Contrado Imaging Ltd - Fashion | Lifestyle | Gifts - London NW10
£18,000 - £20,000 a year
The Company - Contrado Imaging Ltd

Welcome to Contrado, a rapidly expanding custom lifestyle, fashion and homeware product design Company. We are seeking another talented person to change how lifestyle products are designed, made and bought. Out technology driven company was founded in 2002. Now we are a diverse team of 100+ awesome people in West London designing and making a variety of sought after creative clothing, gift and home products. Excitement is guaranteed as we design, print & make products on demand. We sell direct to consumers through our websites, with expanding worldwide reach. And we’re growing fast. That’s where you come in.

What you’ll be doing…

Help Japanese and UK customers with our products to total satisfaction and promote our brands to customers via Chat, Phone, Email and social networks as required. We are looking for an individual who wants to meet new people and always knows the right thing to say, both to customer and employees.

Principle Accountabilities and Responsibilities

Securing an excellent customer experience, supporting customers (phone, chat, email) in a multitasking environment – customer service & sales
Order follow-up and prioritisation (knowledge of despatch systems and packing processing)
Potential ad hoc tasks as required such as website content editing
Complaint Handling by listening to & understanding your Customer providing reassurance. Offer reasonable solutions for both customer and company. Follow up to resolution.
What you'll need to succeed

Japanese native and English to high level both written and spoken
Positive outlook and pro-active problem-solving skills
Online customer service experience: 1-2 years
Good MS Excel skills
Creative eye for design
Interested and up to date with industry trends
High energy core skills – strong outgoing personality, drive, enthusiasm, persistence, winning mentality. Persuasive approach with good communication skills and manners
Nice to have

Experience in a highly competitive area is desired
Some basic understanding of design and optimised images, e.g. Photoshop
Job Type: Full-time

Salary: £18,000.00 to £20,000.00 /year

Experience:

online Customer Service: 1 year
Education:

Bachelor's