Japanese Speaking Customer Service

Japanese Speaking Customer Service Customer Service Representative Job Description
Company profile:
Market Intelligence International is a global provider of market research services. We specialise in monitoring, assessing and reporting on how customers feel about specific services and products. We dedicate ourselves to helping companies improve customer service, satisfaction and quality, leading to increased business performance. We operate globally, in over 30 native languages and more than 75 countries.

This is an exciting opportunity to become part of a world class customer service team within a rapidly developing organisation. For more information about Market Intelligence International please visit our website at www.marketii.com.

Description of duties:
• Contacting customers to obtain their feedback regarding the level of services that the client provides to these customers.
• Record the collected data on the computer
• Where applicable translate the feedback into English.
• Report to the Project Manager on the progress of the work and regarding any problems with the deadlines in order to ensure that the work is completed correctly and within a deadline date.

Full training will be given in relation to the work required.

Person Specification:
• Native level speaking in Japanese
• Advanced level of written English (to be able to translate customer’s feedback into English)
• Ability to multitask
• Results and target orientated
• Self- motivated
• A good attention to detail
• A professional approach
• Customer service experience
• An excellent telephone manner
• Good knowledge of Microsoft Applications and the Internet (desirable)

Work Pattern:

The position of Japanese Speaking Customer Representative is permanent with approximately 5-10 hours of work available per month.