Shop Supervisor

At Japan Centre, we are passionate about bringing authentic Japanese food, culture and products to our customers. At Ichiba, we offer a unique shopping and dining experience, combining Japanese groceries, food and drink with the excitement of Japanese culture.

We are looking for an enthusiastic and hands-on Shop Supervisor / Team Leader to support the day-to-day running of Ichiba, lead and motivate our team, and deliver an exceptional customer experience. If you enjoy working in a fast-paced retail and food environment, have a passion for customer service, and take pride in maintaining high standards, we would love to hear from you.

Key Responsibilities

Customer Service & Team Leadership

Lead, motivate and train the team to deliver excellent customer service.

Handle customer queries, complaints and special requests professionally.

Support the Store Manager in achieving sales targets and maintaining service standards.

Serve customers at the till and assist with food and drink service.

Provide product recommendations, promote sales and share knowledge of Japanese products and culture.

Maintain effective team communication and lead by example.

Support daily operations, including cash handling, opening and closing procedures.

Monitor stock levels, assist with replenishment and maintain accurate stock records.

Organise the stockroom, rotate products and check expiry dates.

Maintain cleanliness, hygiene and food safety standards across the store.

Ensure compliance with health and safety procedures and company policies.

Complete general housekeeping, waste disposal and manual handling tasks safely.

Maintain attractive product displays in line with Ichiba’s brand standards.

Support seasonal promotions and in-store sales initiatives.

Ensure products are well presented, fully stocked and displayed to maximise sales.

Work with the Store Manager to improve customer engagement and store performance.

Work collaboratively with colleagues across the business and undertake other reasonable duties as required.

Be flexible to support other Japan Centre Group sites where reasonably required.

What We’re Looking For

Previous experience in retail, hospitality, food service or a customer-facing environment.

Experience supporting, supervising or motivating a team.

Excellent customer service and communication skills.

A proactive, hands-on approach with the ability to lead by example.

Good organisational skills and the ability to prioritise tasks in a busy environment.

An understanding of stock control, merchandising and day-to-day store

Interested?

If you are passionate about customer service, enjoy leading a team and want to be part of Ichiba’s exciting retail and food experience, we would love to hear from you. Apply today to take the next step in your career with Japan Centre.