Online Picker/Packer Team Lead

As a key member of the online team you will be responsible for effective and efficient working practices whilst operating to the online department’s standards and targets. This is a fast paced role with targets so you would need to work efficiently whilst having an eye for detail.
Key Duties:
•Managing a team of 10-15 pickers and packers
•Plan the daily tasks and schedules of the team as needed
•Assisting with the picking and packing where necessary
•Planning incoming deliveries ensuring adequate space is available for stock and that labels are applied correctly to each piece of stock
•Reviewing stock levels and transferring when necessary to replenish picking areas
•Ensure best before dates are checked and picking mistakes are reviewed with the person responsible
•Ensuring customer orders are packed and dispatched in a timely manner
•Ensuring that the required packing quality levels are achieved for each order and therefore reducing the risk of transit damage within your team
•Allocating any outstanding work to team
•Dealing with any queries or problems during the shift
•Liaise with customer service and management teams to ensure messages are conveyed to the team
•Escalating major problems to Management
•Keep stats on team performance and monitor them throughout the day
•Ensure productivity target is met
•Leading your team to ensure that all orders are dispatched within the required SLA's
•Achieving the required Key performance indicators within the department
•Dealing with Health & Safety issues
•Demonstrating from the front!
•Any other Ad Hoc duties
Required Skills:
•Like working as part of a team
•Microsoft office and computer literate
•Must be responsible for completing own tasks by a deadline
•Strong attention to detail and like to keep things organised
•Previous experience managing a small team of workers
•Demonstrable ability to lead, manage staff and motivate a team of people
•Excellent analytic, problem solving and organisational skills
•Effective ability to bring about and manage change and be a leader
•Experience in warehouse and/or distribution environment
•Effective communication skills
•Ability to maintain individual productivity and quality standards according to department requirements
•Already has experience of working in a warehouse environment supervising a team
•Is a motivational and inspirational person and a team player
•Working knowledge of Health & Safety in the workplace
•Logical thinker, and good problem solver
•Experience of working with databases
•Interest in Japanese cuisine or food and knowledge of Japanese products
•Japanese Language skills desired but not required
Schedules:
•Monday-Friday, Saturdays on a shift schedule are a possibility
•Normal times are 9am-6pm, extra time may be needed depending on order amounts
•1 hour break for lunch
•Some extra days and Bank Holidays may be necessary as per business need or during busy times